Tag: advisor-practice-management

Anyone who knows me will not be surprised to hear that I read “Atomic Habits”…again. In 2018, James Clear wrote this remarkable book that has reportedly been purchased every 15 minutes since publication*. Additionally, his 3-2-1 Thursday newsletter is followed by more than 2 million people. Before I finish this blog, he will have sold a couple more books!

Why is it such a great book and so widely read and referenced? Well, he has organized dozens of concepts into a compelling approach to building better habits. It is digestible and actionable.

James offers hundreds of powerful quotes and thoughts, so it is hard to imagine implementing them all. But here’s one I find particularly compelling, which is relevant for financial advisors: “You do not rise to the level of your goals. You fall to the level of your systems.”

When I talk to executives and business owners as part of my work with family offices, private equity firms, and boards, I often hear comments like this: “I want to grow my business, but I do not have the time to address [you name the issue].”

The REAL issue is often that they are so busy working IN their business that they do not take the time to work ON their business. There is a tremendous difference.

Remember that episode of “Seinfeld” where Uncle Leo gets Jerry’s father a last-minute appointment with a top notch back doctor? And when Jerry’s father accuses the office of stealing his wallet, Uncle Leo is mortified since he gave a personal recommendation and asked the back specialist for such a big favor.

Although this scenario was from a sitcom, it is not far off from the view of the financial advisory world held by Mike Garrison, a business coach and best-selling author. In his just-released book, “Can I Borrow Your Car?” Mike highlights the importance of knowing and trusting both parties in a referral: who you’re referring and who you’re referring to. If you “loan” a key relationship out by making an introduction, you want absolute confidence the individual will come back to you without dings, dents, or scrapes.

Recently I was skimming through minutes from a weekly Blueprint Leadership Team meeting and something made me stop and chuckle. Each person had shared some good news from their week, and one had offered that she and her husband managed to shop for AND assemble several pieces of IKEA furniture without any squabbling.

It made me smile because I can relate (furniture assembly is now something I refuse to do, since it has been the biggest source of a fight I have ever seen). But it also made me realize how much I appreciate Blueprint’s tradition of sharing things for which we are grateful at the start of team meetings. It’s an opportunity to learn more about each team member, what they value, and what brings them joy.

Gratitude has a huge impact on business culture, and I thought the topic was spot on for a blog.

Call me a luddite if you like, but few things annoy me as much as when I navigate to a new webpage and that, “How can I help you?” box pops up on the lower right. That chatbot entering uninvited always sends me on a frantic search for how to make it disappear as quickly as possible.

Those bots have fully infiltrated the online world: banks, municipal governments, dental offices, nonprofits. Even a robot for my neighborhood grocery store recently wanted to talk to me when I simply needed to verify the hours!

I think about this scenario as it relates to investors. With so much money moved into robo-advisors, what is the experience going to look like when REAL people have REAL questions? “How did the S&P close yesterday?” is easy for a robot. But what answer is going to pop up when the question is, “The market is collapsing! What should I do?” or, “How do I reduce risk in the midst of this volatility?”

More to the point of this blog: How different would the answer be if it were coming from a trusted financial advisor?